Privacy and cookies
We are the data controller of the personal data that we keep and use, and we are therefore responsible for making sure that our systems, processes and people comply with the relevant data protection laws in respect of that personal data.
We will act in respect of personal data to comply with the six principles of the GDPR, which are:
- lawfulness, fairness and transparency
- purpose limitation
- data minimisation
- storage limitation
- integrity and confidentiality.
You have rights in respect of how your personal data can be processed. These include the right to:
- request of a copy of your personal data
- request that inaccurate data is rectified
- request that your personal data is in certain circumstances erased or restricted
You have the right to complain to the Information Commissioner, which you can do by contacting the Information Commissioner’s Office (ICO) directly. Full contact details, including a helpline number, can be found on the ICO website. This website also has useful information on your rights and our obligations.
What information we collect about youWe collect information about you when you contact us, submit forms on our website, or place an order for our services. We also collect information when you voluntarily complete customer surveys or provide us with feedback. Website usage information is collected using cookies (which are explained in more detail below).
How we will use the information about you
We principally collect information about you to fulfil orders, and respond to your requests for information about our services. In order to fulfil orders, we may send your details to, and also use information from, credit reference agencies and fraud prevention agencies.
If you have consented to receive marketing information about our services, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us to let us know.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us or by clicking the unsubscribe link which appears at the base of our email newsletters and flyers.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, but only if you tell us that you wish this to happen.
Access to your information and correction
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please contact us.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
SecurityWe are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
Most web browsers allow some control of most cookies through the browser settings. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
We use Google Analytics to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.